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kk24 is straightforward about what data we collect, why we collect it, and how you can manage it. This policy covers every account interaction on kk24, including wallet transactions via bKash and Nagad, and applies to eligible regions where access is permitted under local law.
When you open an account on kk24, we collect information that is necessary to run that account — your registered contact details, your login activity, and records of transactions processed through payment methods you connect, such as bKash, Nagad or Rocket. We use this data to keep your account accessible across devices, to process wallet movements accurately, and to respond to support requests you raise. We do not sell your personal data to third parties, and we do not share it with advertisers. Some data is retained as long as your account remains active; some is held for a period after closure to satisfy record-keeping obligations. The length of any retention period depends on the nature of the data and the requirements that apply in your eligible region. Where we rely on third-party services — for example, payment processors handling a bKash or Nagad transfer — those services operate under their own data agreements, and we recommend you read them. Access to kk24 and the scope of this policy depends on your local law and eligible region. If anything in this policy is unclear, the support routes listed further down this page are the right place to start.
Not every interaction on kk24 is covered by a single set of rules. Understanding the scope of this policy helps you know where your data sits and who is responsible for it.
Any data you provide when registering, logging in or updating your account — including your contact details and device information — falls fully within this policy. We control how that data is stored and for how long.
When you move funds through bKash, Nagad or Rocket, the transaction record sits in your kk24 account history. The payment processor itself operates under its own privacy terms, which sit outside our policy but which we link to where available.
Browsing data — pages visited, session duration, device type — is collected through cookies and similar tools to keep the site working correctly on your phone or browser. You can adjust cookie preferences through your browser settings at any time.
Game studios whose titles appear in the lobby, and any analytics tools we use, may process limited technical data under their own agreements. We do not control those third-party data practices, and this policy does not extend to them.
You have real, actionable options when it comes to the data kk24 holds on your account. Reviewing your account details is straightforward — log in and open the account settings page to see the contact information and preferences currently stored against your profile. If something is incorrect, you can update it directly from that screen for most fields. For changes that require verification — such as a linked bKash or Nagad number — the account page will show you the steps and any documents needed. You can also ask us to clarify what data we hold and why; the support routes on this page are the right channel for that. If you want to close your account and request deletion of your data, contact us through the support route that suits you and we will explain what can be removed, what must be retained under applicable record-keeping obligations, and the timeline for each. Availability of specific data rights depends on your location and the laws that apply there.
Log in and open account settings to see the data stored against your profile, including contact details and linked payment methods such as bKash or Nagad.
Update most details directly in account settings. Fields that require verification — like a wallet number — will show the required steps on screen.
Use the live chat or email route on this page to ask what data we hold, why we hold it, or how long it is kept. We will respond through the same channel.
Contact support to start a closure and data review. We will explain which data can be removed immediately and which must be retained under applicable obligations.
If you have a question about this policy, the fastest path is the live chat icon at the bottom of any page on kk24. For written queries you would like a record of, email is available through the contact address shown in the account help section. Both routes connect you to the same support team.
Open the chat icon at the bottom of any page on kk24. Available through the site on mobile or desktop whenever you are logged in.
Find the contact email address in the account help section after you log in. Use this route if you want a written record of your privacy query or data request.
The help section inside your account lists current support routes and links to relevant policy documents. Check there first if you are unsure which channel to use.
We apply access controls to account data so that only processes that need a piece of information can reach it. Transaction records tied to bKash, Nagad or Rocket deposits are stored separately from browsing data and are accessible only through your authenticated account session.
We use cookies to keep your session active across page loads and to remember your lobby position on mobile. You can clear or block cookies through your browser at any time; some site functions may behave differently if you do.
Account data is kept while your account is active and for a period after closure as required by applicable record-keeping rules in your eligible region. We do not hold data longer than necessary.
Your bKash, Nagad and Rocket transaction records are visible in the account history tab after login. Only you and the processes needed to run your account can access these records.
When this policy changes in a material way, we will notify you through a notice on the site or via the contact detail on your account. Continued use after notice constitutes acceptance of the updated terms.
Below are questions we receive most often about how kk24 handles account data, cookies, payment records and your options under this policy.
We collect the contact details you provide during registration, your login activity, the device type you use, and records of payment methods you link — such as a bKash or Nagad number. We collect only what is needed to run your account and process transactions correctly.
We do not sell your data or share it with advertisers. Payment processors like bKash and Nagad receive only the data needed to complete a transaction. Game studios in the lobby may receive limited technical session data under their own agreements, which sit outside this policy.
Log in and open the account settings page. Most fields — including your contact details and communication preferences — can be updated directly there. For changes to a linked wallet number, the page will show the verification steps required before the update takes effect.
Retention periods depend on the type of data and the record-keeping requirements that apply in your eligible region. We do not hold data longer than necessary. Contact support through live chat or email to ask about the specific timeline for your account data.
Yes. Contact support through live chat or the email address in your account help section to request a review. We will confirm which data can be deleted, which must be retained under applicable obligations, and the expected timeline for each category.
This policy applies to all accounts on kk24. However, specific data rights and retention rules depend on your local law and eligible region. Where local regulations grant additional rights, those apply alongside this policy rather than being replaced by it.